twcbet Privacy Policy

This Privacy Policy is issued by twcbet and applies to all personal data collected through the twcbet website, account registration process, payment services, live casino, sports betting markets, promotional systems and customer support channels. It should be read alongside the Terms & Conditions.

twcbet operates as an internationally licensed online gaming platform serving Malaysian players. Where Malaysian personal data protection requirements are relevant to the processing activities described here, twcbet applies the applicable standard. Nothing in this Policy constitutes legal advice, and players should form their own view on applicable local data-protection laws.

This Policy may be updated from time to time. The current version is always published on this page with the effective date shown above. Continued use of twcbet after a material update constitutes acceptance of the revised Policy where permitted by law.

The following terms have the meanings given below wherever they appear in this Privacy Policy:

twcbet collects personal data in three principal ways: data you provide directly, data generated by your use of the platform, and data received from payment providers and verification services.

Data you provide

• Registration details — full legal name, date of birth, residential address (including city such as Kuala Lumpur, Penang or Johor Bahru), email address and telephone number.
• Identity verification documents — a copy of your MyKad, passport or other government-issued identification; proof of address such as a utility bill dated within three months; and a selfie image where required.
• Payment information — the name, account reference or wallet identifier associated with Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, DuitNow, FPX or cryptocurrency wallet addresses. twcbet does not store full card numbers.
• Support correspondence — messages, attachments and any personal information contained in enquiries submitted to the twcbet support team.

Data generated by platform use

• Session and transaction records — login timestamps, wagering history, deposit and withdrawal amounts in MYR, game selections and promotional activity.
• Device and network data — IP address, browser type, operating system, referral URL and approximate geographic location derived from the IP address.
• Responsible gambling interactions — limit settings, self-exclusion requests, cooling-off periods and session time information.

Data received from third parties

• Identity verification results provided by KYC service providers acting under twcbet's instructions.
• Payment status confirmations from banks, e-wallet operators and payment network providers.
• Fraud and risk signals from anti-fraud systems used to protect players and the platform.

twcbet uses personal data for the following purposes:

Each processing activity at twcbet is supported by one or more of the following lawful bases:

• Contract performance — processing necessary to register your account, accept wagers, process payments and deliver the services you have requested.
• Legal obligation — processing required to comply with applicable anti-money laundering requirements, age verification standards and lawful disclosure requests from competent authorities.
• Legitimate interests — processing to protect platform security, prevent fraud, maintain operational records and improve service reliability, where those interests are not overridden by player rights.
• Consent — processing for optional communications or analytics activities not necessary to the core service, where consent has been clearly obtained and can be withdrawn at any time without affecting account access.

Where processing is based on consent, withdrawal of that consent will stop the relevant activity from the date of withdrawal but will not affect processing already completed on a lawful basis prior to that date.

twcbet does not sell personal data. Data may be shared with the following categories of recipients only to the extent necessary for the stated purpose:

• KYC and identity service providers — to verify identity documents and confirm age eligibility before account activation or withdrawal processing.
• Payment service providers — banks, e-wallet operators (including systems supporting Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, DuitNow and FPX), and cryptocurrency network providers require transaction data to complete MYR payment instructions.
• Game and platform technology providers — casino game providers and sports data suppliers may receive session or transaction identifiers needed to deliver and settle results accurately.
• Anti-fraud and risk services — data may be shared with fraud-prevention systems where there is a legitimate interest in detecting suspicious activity that could harm players or the platform.
• Legal and regulatory authorities — twcbet will disclose personal data where required to do so by a valid legal order, court direction or regulatory obligation, and will endeavour to notify the player where permitted.

All third-party data processors engaged by twcbet are required to handle personal data under contractual confidentiality and security obligations consistent with the standards described in this Policy.

twcbet uses cookies and similar technologies to support session management, fraud detection, platform analytics and, where consent is given, relevant marketing attribution. Cookies placed by twcbet are not used to track browsing activity on third-party websites unrelated to twcbet.

Essential cookies are necessary to log in, maintain your session and complete payment flows. They cannot be disabled without preventing core platform functions. Non-essential cookies, such as those used for analytics or optional personalisation, are activated only where appropriate consent has been obtained.

You may manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the stability of account functions, game loading or payment confirmation pages.

twcbet retains personal data for the shortest period consistent with the purpose for which it was collected, applicable legal obligations and any legitimate interest in preserving accurate records for dispute resolution or audit purposes.

After the applicable retention period, data is securely deleted or irreversibly anonymised so that it can no longer be linked to an identifiable individual.

twcbet applies technical and organisational security measures proportionate to the sensitivity of the personal data processed. These include encrypted data transmission using HTTPS protocols, access controls that restrict personal data to authorised personnel with a legitimate operational need, and internal procedures for reviewing and responding to potential security incidents.

While twcbet takes reasonable steps to protect personal data, no internet-based service can guarantee absolute security. Players contribute meaningfully to their own account security by using strong, unique passwords, keeping login credentials private, logging out of shared devices and contacting twcbet support promptly if unusual account activity is detected.

You must never share your twcbet username, password or one-time verification codes with any person, including individuals claiming to represent twcbet support. twcbet support will not ask for your password.

Subject to applicable law and the constraints described in this clause, players may exercise the following rights in relation to their personal data held by twcbet. Requests should be submitted to twcbet support with sufficient information to verify your identity before the request is processed.

twcbet will respond to verified rights requests within a reasonable period. Some requests may be declined where fulfilling them would prevent twcbet from meeting a legal obligation, completing an ongoing transaction or protecting a legitimate interest in fraud prevention. Where a request is declined, twcbet will provide a reason.

twcbet does not knowingly collect personal data from individuals under the age of 21. Account registration and all associated data collection is intended exclusively for adults who meet the minimum age requirement. Age verification is conducted as part of the KYC process, and accounts found to have been opened by individuals under 21 will be closed and any balance will be subject to review in accordance with the Terms & Conditions.

If twcbet becomes aware that personal data has been collected from a person under 21 without appropriate consent or verification, steps will be taken to delete that data promptly. Anyone who believes that a minor has accessed twcbet should contact support immediately.

twcbet pages may contain references to third-party payment providers, responsible gambling resources and game suppliers. This Privacy Policy applies only to data processed by twcbet. Third-party websites, applications and services have their own privacy practices for which twcbet accepts no responsibility. Players should review the privacy documentation of any third party they interact with independently of twcbet.

twcbet may update this Privacy Policy to reflect changes in our services, legal requirements, security practices or data-handling procedures. The updated version will be published on this page with a revised effective date. Where a change materially affects how personal data is used, twcbet will take reasonable steps to draw the change to the attention of active players.

Continued use of twcbet after the publication of an updated Privacy Policy constitutes acknowledgement of the revised document. If you do not accept a material change, you should close your account and cease using twcbet before the change takes effect.

If you have a question about this Privacy Policy, wish to exercise a data right, or want to report a potential data security concern, please contact twcbet support. Include your registered account username and a clear description of your request. Do not include your password or full payment details in any correspondence.